Firm Orders

2026-02-04 09:47

If you have a target exchange rate in mind but don't have the time to keep track of market movement, you can book a firm order. When the rate reaches your target, we execute for you immediately, leaving you to focus on your business.

24/7 Automated Monitoring;
Flexible settlement options, including conversion and spot trade;
Supports firm oders in 26 currencies.

How to access the Firm order

To initiate a conversion, please go to [Payments ] and select [Firm Order] to begin.	Alternatively, you can access [ FX ] and click [Firm Order] to start.

1.Select the exchange currencies for the order

WorldFirst platform supports 15 sell currencies and 18 buy currencies:

To sell: USD,EUR,GBP,CNH,JPY,SGD,AUD,NZD,MXN,CHF,DKK,NOK,RON,MXN,ZAR.

To buy: USD,EUR,GBP,CNH,HKD,JPY,SGD,CAD,AUD,NZD,CHF,SEK,CZK,PLN,DKK,NOK,MXN,AED.

Step 1: Select the [ Sell currency ] and [ sell amount ].

You can directly enter the target buy currency amount, and the system will automatically calculate the sell currency amount.

Step 2: Select the [ Buy currency ] and [ Buy amount ] and click [ Next ].

You can directly enter the target sell currency amount, and the system will automatically calculate the buy currency amount.

2. Set target rate for the order

Set your target exchange rate – you can select from a suggested range based on recent rates (target rate adjusts automatically) or set a custom rate.

Use Exchange Rate Trends for Reference:

After selecting your sell and buy currencies, you can view up to 30 days of exchange rate trends, including the highest and lowest values. This information can help you set your target rate.
Once you set your target, it will immediately appear on the trend chart so you can visually compare it to past fluctuations.

3. Select settlement type for the order

Select Settlement Type, We'll convert instantly when the order triggers if there are sufficient funds in your account. If not, the order fails. By choosing [ Allow partially filled ], when your target exchange rate is reached, we'll exchange your available balance, even if it's less than your original order amount, ensuring you make the most of the exchange rate opportunity.

4. Set Good Till Date

Set your order's "Good Till Date",This date determines how long we will monitor the market and keep your order active (up to one month).
Please make sure your account has sufficient funds before the target rate is reached and the order is executed. If the balance is insufficient, the firm order will fail.

5.Confirm order information and submit

Confirm order information and submit, after successful submission, we will begin 24/7 real-time monitoring.Execution and settlement

We'll send you an email notification when the order is fulfilled. Ensure your World account has sufficient balance. If the balance is insufficient when your target rate is reached, the order will fail.

Orders can be cancelled at any time before they are filled—no cancellation fee applies.

Manage your firm orders

1. How to view the Firm orders

To view the Firm Orders details ,you can access [Payments] > [Transaction Management]

Alternatively, you can access [FX] > [FX Activities], then select the [Firm Order] tab.

If you can not find the orders, you can click [View All ] to find All the FX activities.

2. Order Status Explanation

There show different statuses: [All], [Booked], [Success], [Expired], [Cancelled], and [Failed].	Click [Details] to view full order information.

Click [Cancel] ,orders can be cancelled at any time before they are filled—no cancellation fee applies,once an order is filled, it cannot be cancelled.（If you chose "Lock rate & fund later", the spot trade triggered by the firm order can still be cancelled like a normal spot trade, a cancellation fee may apply.）	Click [Dupllcate] You can place a new order.

FAQs

1. Are there trading limits?

Transaction Count Limit – Maximum 15 orders outstanding for each currency pair.
For settlement type - Lock rate & fund later, outstanding orders are subject to your per trade and total limits.

2. What is "Good Till Date"?

This date determines how long we will monitor the market for and keep your order active (up to one month).

3. What does different firm order status mean?

Booked: A firm order has been placed, but your target rate is not tirggered yet.
Success: Your target rate is triggered and conversation/spot trade has been placed.
Expired: Firm order expires as your target rate is not triggered until the Good Till Date ends.
Cancelled: Firm order has been cancelled.
Failed: Firm order has been failed due to insufficient funds in the account.

4. Do I need have funds in my account when I place firm order?

Convert with balance right away: Ensure your World account has sufficient balance. If the balance is insufficient when your target rate is reached, the order will fail.
Lock rate & fund later: Not necessary, but please settle funds by the settlement date. We will lock in the triggered rate, and you'll have up to 2 business days to settle the spot trades after the order is triggered.

5. Which currency pairs are supported?

WorldFirst supports 26 sell currencies and 18 buy currencies:

To sell: USD,EUR,GBP,CNH,HKD,JPY,SGD,CAD,AUD,NZD,THB,MYR,MXN,CHF, SEK,CZK,PLN,DKK,NOK,RON,HUF,ZAR, ILS, AED, TRY,SAR.

To buy: USD,EUR,GBP,CNH,HKD,JPY,SGD,CAD,AUD,NZD,CHF,SEKCZK,PLN,DKK,NOK,MXN,AED.

*Top 10 Major Currencies (USD, EUR, GBP, CNH, HKD, JPY, SGD, CAD, AUD, NZD):Can both exchange with all supported currencies.

*Other 16 Currencies (THB, MYR, MXN, CHF, SEK, CZK, PLN,DKK,NOK,RON,HUF,ZAR, ILS, AED, TRY,SAR):Can only exchange with the Top 10 Major Currencies.

6. Are there any threshold limits for setting the target exchange rate?

Bid side: ( 1.0001*current rate , 1.05*current rate ]
Ask side: ( 0.95*current rate , 0.9999*current rate ]

7. How will I be notified when my target rate is reached?

You will get email notifications when order is placed, cancelled, expired, triggered (filled).

8. Can I cancel my order or trade?

Convert with balance right away: You can cancel any order before it is filled, free of charge. Once an order is filled, it cannot be cancelled.
Lock rate & fund later: You can cancel any order before it is filled, free of charge. Once an order is filled, it a spot trade will be booked and applicable fee (if any) will be charged for cancellation.

9. Can I place forward firm orders via the portal?

Forward firm orders cannot currently be placed via the portal. Please contact your sales manager or our customer service team to place one.

10. Is there a limit for currency conversion?

The sell currency has both minimum and maximum limits. The amount specified for exchange at a fixed rate cannot exceed the account balance or the maximum limit of that currency.