WorldFirst Portal System Notice

尊敬的客户 Dear Customer,

很抱歉您的该账号无法继续使用，需要您重新注册万里汇 (WorldFirst) 新平台账号，由此给您带来的不便我们深表歉意！

We are sorry that your account can no longer be used. You need to re-register for a new WorldFirst account. We apologize for the inconvenience caused!

该公告仅适用于您目前登录的账号，如您有其他正在使用的万里汇账号均不受影响，可以正常使用。

This notice is only applicable to the account you are logging in. If you have other WorldFirst accounts in use, they will not be affected and can be used normally.

如果您因为不能登录，导致无法自助查看余额、提现、转账等操作，您可以联系我们的客服团队，我们将竭诚为您解决账户及资金相关问题！

If you are unable to check the balance, withdraw, transfer and other operations by yourself because you cannot log in, you can contact our customer service team, and we will be happy to help you solve account and fund-related issues!

联系我们 Contact us

跨境电商账号服务 WorldFirst e-commerce account

• 服务热线 Service hotline：+86 400 976 6666
• 服务邮箱 Service email：mscn@service.worldfirst.com

外贸B2B账号服务 WorldFirst B2B account

• 服务热线 Service hotline：+86 400 976 6666
• 服务邮箱 Service email：b2bhk@worldfirst.com.cn

*客服工作时间 Customer service working hours：周一至周日 Mon-Sun 8:00-23:00

常见问题

问题：我要查询余额和提现，但是无法登录账户后台？

Question: I want to check the balance and withdraw, but I can't log in to the account portal?

回答：为保证您的账户安全，需要您联系万里汇客服并完成相应身份验证流程，验证通过后客服会告知您账户余额。客服人员可以协助您将余额一次性提款（暂不支持换汇或结汇）。

*如您的余额低于银行最低起付金额（日元 150；其他货币 1），则无法成功提款。

Answer: In order to ensure the security of your account, you need to contact WorldFirst customer service and complete the corresponding identity verification process. After the verification is passed, the customer service will inform you of the account balance. Customer service staff can assist you to withdraw your balance at one time (foreign exchange or CNY settlement is not currently supported).

*If your balance is lower than the bank's minimum payment threshold (JPY 150; other currencies 1), the withdrawal will not be successful.

问题：账户无法使用后，我还有新的来款在途中怎么办？

Question: After the account is unavailable, what should I do if I have new incoming funds on the way?

回答：您的后续来款资金会按原路退回到打款方。如您仍有收款需求，您需要重新注册万里汇新平台账号并创建新的收款账户后提供给打款方。

Answer: Your subsequent incoming funds will be returned to the sender according to the original route. If you still need to receive payment, you need to re-register a new WorldFirst account and create a new collection account to provide it to the sender.

再次感谢您对万里汇 (WorldFirst) 长久以来的理解和支持！

期待您重新注册万里汇新平台账号，我们希望能够为您继续提供优质的服务！立即注册 >

Thank you for your long-term understanding and support to WorldFirst!

Looking forward to your re-registration of WorldFirst account, we hope to continue to provide you with quality services!

万里汇 (WorldFirst)