Frequently asked questions

After completing the registration on our website, we will inform you of the submission of the required documents by telephone/email. After submitting the documents, an account will be opened at a minimum of one business day.

It’s free to open an account and we don’t charge fees for receiving money or any ongoing subscription costs.

Ensuring the safety and security of your money is central to our business. The “Security of your money” page contains details of the company's registered sites and regulatory jurisdictions under WorldFirst Group. You can also download our audited financial statements.

There is no minimum duration for holding an account with us.

Log in to your online account, you can check the latest balances on the home screen.

Log in to the online system and send money at any time.

Log in to your online account and click on 'create a new beneficiary'. These details will come through to us to verify. Please note that we cannot send money to third parties - the account must be in your name or your company name. There is a mandatory currency conversion, please make sure that the account is denominated in a different currency to the one you hold in your WorldFirst account. If you are unsure on any of your bank details please check them with your bank.

It takes 1-4 days to credit from the day they are sent out. WorldFirst will do everything reasonably possible to ensure that funds arrive on time but is not liable for delays caused by intermediary or receiving banks.

Yes. You can view all incoming and outgoing funds for all of your accounts by clicking on the 'Your statement(s)' tab on the online system.

E-commerce marketplace sites that have been approved by WorldFirst. Please contact us if you would like to know if a website that you would like to sell on is supported.

We can open receiving accounts in USD, GBP, EUR, CAD, AUD, NZD, CNH, SGD, HKD, and JPY. These accounts can only be used to receive funds from marketplaces in those countries.

You can withdraw funds to your account only to the bank account with the same name of the person or corporation you wish to register with us. You can not withdraw funds to a third party bank account.

If you forgot password, you can re-set it within WFO.If forgot both User ID and Password, please contact us using your email address.

There are two combinations.

1) Driver's license/Passport/My number (both sides) + 1 address confirmation document such as utility bill/credit card statement*/residence certificate

2) Other form of IDs (only juki card is accepted for this case) + 2 pieces of address confirmation documents such as utility bill/credit card statement*/residence certificate

*For utility bills and credit card statement for address verification, please submit the one with your personal name.

Please click "Forgotten password?" On the login screen. We will send you a temporary password to the registered e-mail address from the system.

If you can log in with a temporary password, please change your password.

The first and most important step you can take if your beneficiary has not received funds is to make us aware.

WorldFirst can initiate a non-receipt investigation (trace) if funds have not reached the beneficiary in an appropriate amount of time. The most common reason for delays are below:

  1. Further Information Request: Our correspondent banks and/or their banking partners may request further information on a payment. It will be released when a satisfactory response has been supplied.
  2. Incorrect Details: Before launching a trace on your payment, it is a good idea to check the payment details with your beneficiary. If the details are indeed incorrect, an amendment would be more appropriate in most cases.
  3. Value Date: Select currencies cannot credit the beneficiary on the same day as we make the payment - your account manager will be able to confirm this detail for you.

For most of our payments, you may request a copy of the outbound payment message sent to your beneficiary’s bank. This will contain all the beneficiary details that you confirmed for the payment.

All of these details will provide the beneficiary bank an opportunity to verify the payment against their own records.

WorldFirst may be able to initiate a payment recall on a best endeavor basis if you require funds to be returned – just let your account manager know.

Similarly, as your beneficiary may have to authorise the return of the payment, it is essential to make them aware of their role in the investigation.

If you have provided an incorrect account number, name, address, or payment reference prior to the payment being processed on our side, we may be able to change the details for you.

In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the beneficiary bank, although in some instances we may have to wait for funds to return in order to reprocess the payment. The course of action will be determined by the currency, bank or destination, so it is once again recommended to discuss this with your account manager.

Unfortunately, if a payment has been made to the wrong bank (i.e. your beneficiary has provided the wrong SWIFT BIC or sort code), our only options are to wait for a return of funds or to recall the payment from the incorrect destination.

It is advised that you log the incident with the appropriate local crime authority as soon as you have reason to believe the payment is fraudulent. It is also essential that you make your account manager aware as soon as possible, as this will give us a better chance to recover funds.

There are many factors to which can contribute to how long an investigation can take, such as – number of intermediary banks involved in the payment journey, if incorrect details have been supplied, or if a bank is holding the payment.

We assure you that WorldFirst will continue to keep you updated on the progression of the investigation; each case is reviewed on a 2 day basis.