How to manage orders?

Find "World Trade - Order Management" in the left navigation bar, here you can monitor ongoing transactions, pending payments, and shipped orders.

Once the seller has shipped the items, you can enter "Shipment Plan" on the order details page to track delivery progress and view shipping details. Once the shipment arrives, you need to select "Confirm Delivery" to wrap up the order.

Note: Depending on the shipping method, if you do not manually confirm delivery, the system will automatically confirm delivery at a certain time point after the seller completes the shipment:

• Sea freight: the system will automatically confirm delivery after 60 natural days;
• Non sea freight: the system will automatically confirme delivery after 30 natural days.