World Pay（跨境宝）FAQ

World Pay（跨境宝） FAQ

Q1: What is TaoWorld World Pay（跨境宝）all about?
A：TaoWorld World Pay（跨境宝）is a one-stop payment solution designed specifically for international e-Commerce merchants and agents. International buyers can make secure payments for their TaoWorld orders in foreign currencies while TaoWorld sellers receive payments in CNY, making it easy to do business anywhere.
Q2: How can I use World Pay（跨境宝）?
A：Simply top up your CNH account with WorldFirst in advance, or convert other currencies to CNH. Once that's done, you may start using World Pay（跨境宝）to make the payments for your orders on TaoWorld.
Q3: What are the advantages of using World Pay（跨境宝）through WorldFirst?
A: OnceWorld Pay（跨境宝）is activated in your WorldFirst account, you'll enjoy better exchange rates for CNH as well as be able to auto-debit CNH in real time for purchases in a single click.
Q4: What currencies does World Pay（跨境宝）support for transactions?
A: World Pay（跨境宝）currently supports transactions in CNH only. If you have other currencies in your WorldFirst account, kindly convert them into CNH before using World Pay（跨境宝）.
Q5: Can World Pay（跨境宝）auto-debit other currencies from WorldFirst accounts, such as US Dollars and Euros?
A: The auto-debit function is available for CNH only. You may need to convert other currencies into CNH for auto-debit. We are working on the availability of other currencies, so stay tuned for updates.
Q6: What service fees will I be charged for when using World Pay（跨境宝）?
A: You will be charged a 0.4% standard rate for auto-debit transactions when paying for TaoWorld orders (Detailed pricing and promotional information can be found above the "Activate World Pay（跨境宝）" button).
Q7: Are there any restrictions on the sign-up entity when activating World Pay（跨境宝）with my TaoWorld account?
A: Your WorldFirst account and TaoWorld primary account should be signed up by the same HKSAR corporate.
Q8: Can I authorise multiple TaoWorld accounts in my WorldFirst account for the activation of World Pay（跨境宝）?
A：One WorldFirst account can be linked with up to 30 TaoWorld accounts, but each TaoWorld account can only be linked with one WorldFirst account.
Q9: After linking my TaoWorld primary account with World Pay（跨境宝）, do I need to link the sub-accounts with World Pay（跨境宝）as well?
A: All sub-accounts should be linked with World Pay（跨境宝）. This can be done on either WorldFirst website or TaoWorld website.
Q10: If my TaoWorld order, which I previously paid for throughWorld Pay（跨境宝）, is now refunded, will WorldFirst refund the service fee to me?
A: The order amount and WorldFirst service fee will be refunded to your WorldFirst CNH account. The service fee will be refunded proportionally depending on the goods delivery status.
Q11: TaoWorld Help Center:
https://helpcenter-globalsupply.taobao.global/page/knowledge?pageId=216&category=1000005460&knowledge=1000052616&language=zh