Cross-border Pay FAQ

Cross-border Pay FAQ

Q1: What is TaoWorld Cross-border Pay all about?
A：TaoWorld Cross-border Pay is a one-stop payment solution designed specifically for international e-Commerce merchants and agents. International buyers can make secure payments for their TaoWorld orders in foreign currencies while TaoWorld sellers receive payments in CNY, making it easy to do business anywhere.
Q2: How can I use Cross-border Pay?
A：Simply top up your CNH account with WorldFirst in advance, or convert other currencies to CNH. Once that's done, you may start using Cross-border Pay to make the payments for your orders on TaoWorld.
Q3: What are the advantages of using Cross-border Pay through WorldFirst?
A: Once Cross-border Pay is activated in your WorldFirst account, you'll enjoy better exchange rates for CNH as well as be able to auto-debit CNH in real time for purchases in a single click.
Q4: What currencies does Cross-border Pay support for transactions?
A: Cross-border Pay currently supports transactions in CNH only. If you have other currencies in your WorldFirst account, kindly convert them into CNH before using Cross-border Pay.
Q5: Can Cross-border Pay auto-debit other currencies from WorldFirst accounts, such as US Dollars and Euros?
A: The auto-debit function is available for CNH only. You may need to convert other currencies into CNH for auto-debit. We are working on the availability of other currencies, so stay tuned for updates.
Q6: What service fees will I be charged for when using Cross-border Pay?
A: You will be charged a 0.4% standard rate for auto-debit transactions when paying for TaoWorld orders (Detailed pricing and promotional information can be found above the "Activate Cross-border Pay" button).
Q7: Are there any restrictions on the sign-up entity when activating Cross-border Pay with my TaoWorld account?
A: Your WorldFirst account and TaoWorld primary account should be signed up by the same HKSAR corporate.
Q8: Can I authorise multiple TaoWorld accounts in my WorldFirst account for the activation of Cross-border Pay?
A：One WorldFirst account can be linked with up to 30 TaoWorld accounts, but each TaoWorld account can only be linked with one WorldFirst account.
Q9: After linking my TaoWorld primary account with Cross-border Pay, do I need to link the sub-accounts with Cross-border Pay as well?
A: All sub-accounts should be linked with Cross-border Pay. This can be done on either WorldFirst website or TaoWorld website.
Q10: If my TaoWorld order, which I previously paid for through Cross-border Pay, is now refunded, will WorldFirst refund the service fee to me?
A: The order amount and WorldFirst service fee will be refunded to your WorldFirst CNH account. The service fee will be refunded proportionally depending on the goods delivery status.
Q11: TaoWorld Help Center:
https://helpcenter-globalsupply.taobao.global/page/knowledge?pageId=216&category=1000005460&knowledge=1000052616&language=zh